<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:windowtext;}
h2
{mso-style-link:"Heading 2 Char";
margin:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
text-autospace:none;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:windowtext;
font-weight:bold;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:black;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:windowtext;}
p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:windowtext;}
p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:windowtext;}
p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:windowtext;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-link:"Heading 2";
font-family:"Times New Roman","serif";
font-weight:bold;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
/* List Definitions */
@list l0
{mso-list-id:131413342;
mso-list-type:hybrid;
mso-list-template-ids:1037857036 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1
{mso-list-id:1418206306;
mso-list-type:hybrid;
mso-list-template-ids:584497326 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l1:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2
{mso-list-id:1608268184;
mso-list-type:hybrid;
mso-list-template-ids:1502248896 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l2:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l2:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l3
{mso-list-id:1621840546;
mso-list-type:hybrid;
mso-list-template-ids:-1577950840 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l3:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l3:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l3:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l3:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l3:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l3:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l3:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l3:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l3:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4
{mso-list-id:1729454315;
mso-list-type:hybrid;
mso-list-template-ids:-1096378048 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l4:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l4:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l4:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l4:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5
{mso-list-id:2001692168;
mso-list-type:hybrid;
mso-list-template-ids:1168138152 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l5:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:.25in;
text-indent:-.25in;}
@list l5:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l5:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal align=center style='text-align:center'><b>Beck Center for
the Arts<o:p></o:p></b></p>
<p class=MsoNormal align=center style='text-align:center'><b>Job Description<o:p></o:p></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>POSITION (TITLE): Assistant Customer Service
Manager<o:p></o:p></b></p>
<p class=MsoNormal><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p>
<p class=MsoNormal><b>REPORTS TO: Customer Service Manager <o:p></o:p></b></p>
<p class=MsoNormal><b><o:p> </o:p></b></p>
<p class=MsoNormal><b>GENERAL DESCRIPTION: Part-time, hourly,
non-exempt<o:p></o:p></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>POSITION SUMMARY: The </b><b>Assistant Customer Service
Manager assists the Customer Service Manager in managing the daily operations
of the Beck Center for the Arts Customer Service Center and serves as the
direct supervisor of the Customer Service staff in the absence of the Customer
Service Manager. Additional duties include sales, departmental operations and
administration, and client interface.<o:p></o:p></b></p>
<p class=MsoNormal><u><o:p><span style='text-decoration:none'> </span></o:p></u></p>
<h2>RESPONSIBILITIES:<o:p></o:p></h2>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l5 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Sales: <o:p></o:p></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Assists with all theater
ticket sales, including subscriptions, flex passes, group and sales,
including:<o:p></o:p></li>
<ul style='margin-top:0in' type=circle>
<li class=MsoNormal style='mso-list:l1 level2 lfo2'>Generating leads, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level2 lfo2'>Cultivating new business,
<o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level2 lfo2'>Making outbound sales
calls, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level2 lfo2'>Renewing past group
buyers, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level2 lfo2'>Creating and executing
targeted sales campaigns, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level2 lfo2'>Ensuring top level client
service, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level2 lfo2'>Recording group sales
orders by answering the general sales calls, and entering data into the
ticketing system. <o:p></o:p></li>
</ul>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Assists with rental sales
of the Beck Center by outside individuals and groups. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Manages the sales staff to
take ticket sales and class registrations in the absence of the Customer
Service Manager.<o:p></o:p></li>
</ul>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l5 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Operations: <o:p></o:p></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Prepares customer service
center, staff, and volunteers for events. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Provides general, technical,
and network support to staff and Beck Center clients. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Assists in resolving
customer complaints and resolves any emergent challenges or customer
service issues. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Monitors the appearance of
the first floor sales and lobby area and works closely with the Facilities
staff to ensure facility is presentable and well-maintained.<o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Coordinates with the
Facilities staff on building hours, security, accessibility, repair needs,
and accident reports. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo2'>Works closely with the
Customer Service Manager in order to effectively manage and maintain the
Customer Service Center operations. <o:p></o:p></li>
</ul>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l5 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Customer Service Center Administration: <o:p></o:p></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Manages and maintains the
computerized ticketing and education registration systems, including: <o:p></o:p></li>
<ul style='margin-top:0in' type=circle>
<li class=MsoNormal style='mso-list:l4 level2 lfo3'>Event set-up, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level2 lfo3'>Ticket design, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level2 lfo3'>Sales reconciliations, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level2 lfo3'>Reporting and analyses, <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level2 lfo3'>System backups. <o:p></o:p></li>
</ul>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Performs extensive data
entry of an analytical nature. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Opens and closes ticket
office. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Processes ticket mailings.
<o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Manages and oversees
cash-out procedures. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Maintains components of
the website as it relates to the ticketing/registration software. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Oversees the preparation
and reconciliation of daily deposits and financial business for the box
office as needed. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Assists with concession
sales, inventory, staffing, and financial reporting.<o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Maintains accuracy in a
fast paced customer service environment. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo3'>Assists with the
distribution of all mail, phone calls, deliveries, and other
communications in an accurate and timely fashion. <o:p></o:p></li>
</ul>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l5 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Department Support: <o:p></o:p></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l3 level1 lfo4'>Assists and fills in for
Customer Service staff when needed. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo4'>Interfaces with other Beck
Center supervisors and staff for successful communication and provides
support for other departments as needed. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo4'>Oversees department in
Manager’s absence and coordinates activities of staff and
volunteers, including assisting with interviewing, hiring, scheduling and
training.<o:p></o:p></li>
</ul>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l5 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Client Functions: <o:p></o:p></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l0 level1 lfo5'>Maintains positive client
relations by assisting in filling all client requests in a timely and
service-oriented manner. <o:p></o:p></li>
</ul>
<p>This job description is a general description of essential job functions. It
is not intended as an employment contract, nor is it intended to describe all
duties someone is this position may perform. All employees of the Beck Center
for the Arts are expected to perform tasks as assigned by their manager,
regardless of job title or routine job duties.<o:p></o:p></p>
<h2 style='text-autospace:ideograph-other'>QUALIFICATIONS:<o:p></o:p></h2>
<p class=MsoListParagraphCxSpFirst style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Ability to familiarize oneself with different
venues, including a working knowledge of the Beck Center for the Arts, its
programs, classes, partners, and activities.<o:p></o:p></p>
<p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Ability to train new employees and advise
current employees on the use of ticketing and education registration software.<o:p></o:p></p>
<p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Ability to remain calm and react in a
responsible manner in hectic environments. <o:p></o:p></p>
<p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Ability to motivate, develop, and evaluate
subordinates.<o:p></o:p></p>
<p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Ability to handle multiple monetary transactions
in an accurate and prudent manner. <o:p></o:p></p>
<p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Strong speaking skills and logical thinking when
describing issues and framing approaches to solving problems. <o:p></o:p></p>
<p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Clear and concise written and verbal
communication skills with a strong focus on customer service.<o:p></o:p></p>
<p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Skill in learning new ticketing and education
registration software programs and applying this knowledge to perform the
essential tasks of the position. <o:p></o:p></p>
<p class=MsoListParagraphCxSpLast style='text-indent:-.25in;mso-list:l0 level1 lfo5'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Skill in resolving customer concerns and issues
in a fast and friendly manner. <o:p></o:p></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l2 level1 lfo6'>Ability to maintain
accuracy in a fast paced customer service environment. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo6'>Knowledge of basic
accounting math. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo6'>Knowledge and demonstrated
use of any sales software.<o:p></o:p></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo6'>Ability to maintain
flexible schedule as required by activity in the Center, including
evenings, holidays, and weekends.<o:p></o:p></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo6'>Ability to lift and carry
up to 25 lbs. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo6'>Education: High School
Diploma or equivalent <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo6'>Experience: One (1) year
work experience in two of the following: database management, customer
service, staff supervision, sales, or cash management. <o:p></o:p></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo6'>Computer Skills: Two
(2) years of experience using Microsoft Word, Excel, and the web. <o:p></o:p></li>
</ul>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Respond
via email to mransom@beckcenter.org <o:p></o:p></span></p>
</div>
</body>
</html>