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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>For good or ill, this has to originate in the software you're using, which must be using "advanced" (decades old, actually) character sets. Some email processing programs can't handle the more advanced character sets. Unfortunately, there's no way to know exactly which email software is at fault: it could be yours, the software that NEOPAL uses to forward your emails to us, or the complaining recipient's email program (that would include mine, by the way). <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>It sounds like you create a text in a normal word processor using a feature like "Convert quotes to Smart Quotes" or whatever, so that you get close-quotes that are the opposite orientation from the open-quotes. This is something you'd have to turn off in modern word processors; and I don't think you really want to, or the text won't look like you want it to.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>You say that you've tried using a plain-text word processor, or at least cut-and-pasted into one, but I suspect that you are using something like WordPad (or its Mac equivalent) which is nominally plain text, but actually preserves the special characters. You'll want to use something much dumber, like NotePad.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Mark Cipra<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>__<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Things *never* go as planned (that's why they call them "plans").</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> neohiopal-bounces@lists.neohiopal.org [mailto:neohiopal-bounces@lists.neohiopal.org] <b>On Behalf Of </b>Roy Berko<br><b>Sent:</b> Sunday, May 01, 2011 10:00 AM<br><b>To:</b> NEOhioPerformingArts<br><b>Subject:</b> [NEohioPAL] Berko: The errant ? marks<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='background:white'><span style='font-family:"Arial","sans-serif";color:black'>To those who have e-mailed asking about the ? marks in my reviews where quote marks and apostrophe's should appear. I note that my reviews are not the only place that these changes in punctuation appear. I've written to Fred about the distraction of those marks and I've been told there is nothing that can be done. I've tried using three different versions of Word and a Text Edit program, all to no avail. If anyone has a suggestion for adjusting the problem please let me know.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Arial","sans-serif";color:black'>Roy<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><i><span style='font-family:"Arial","sans-serif";color:#6000BF'>Roy Berko's blog, which contains theatre and dance reviews from 2001 through 2011, as well as his consulting and publications information, can be found at http://royberko.info. His reviews can also be found on www.coolcleveland.com and www.NeOHIOpal</span></i><span style='font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></div></div></div></div></body></html>