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<p class="MsoNormal">Location: <b>Tower City, Cleveland, OH</b><br>
Job Types: <b>Hospitality, Sales, Customer
Service Positions</b> <b>for Interactive Theater Experience</b><br>
Production Company: <b>The Mr. Kringle®
Company, LLC</b><br>
Wages: <b>$8.10-12/Hour</b></p><p class="MsoNormal"><b><br></b></p>
<p style="margin:0in 0in 0.0001pt"><span style="font-family:"calibri","sans-serif"">APPLICATION
PROCESS<br>
To apply, <u>contact Jake at <a href="mailto:jobs@mrkringle.com">jobs@mrkringle.com</a></u> with:<br>
<b>1. Current Photo or Headshot<br>
2. Resume<br>
3. Brief Paragraph expressing your interest in working with Mr. Kringle®<br>
4. Include the positions you are most interested in</b></span></p>
<p style="margin:0in 0in 0.0001pt"><b><span style="font-family:"calibri","sans-serif""> </span></b></p>
<p style="margin:0in 0in 0.0001pt"><span style="font-family:"calibri","sans-serif"">Please reply
by November 4, 2016.<br>
<br>
QUALIFICATIONS <br>
A qualified Individual would meet the following criteria:<br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Thrives in team environment<br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Outgoing personality<br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Ability to engage crowds with honest
enthusiasm<br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Loves working with families and children<br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Willing to make a difference in a guest's
experience <br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Ability to thrive in a fast-paced
environment <br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Adapts quickly to unexpected situations
& uses good judgment under pressure <br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Highly skilled in the areas of problem
solving, organization & interpersonal communication <br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Excellence in efficient time management and
multi-tasking <br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Exercises a sense of humor on a daily basis<br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> Available to work flexible hours including
weekends and holidays<br>
</span><span style="font-family:symbol"><span>·</span></span><span style="font-family:"calibri","sans-serif""> +18<br>
<br>
OPERATING DATES & HOURS (Full and Part Time Positions Available) <br>
Previews:<br>
November 12, 13, 15, 16</span></p>
<p style="margin:0in 0in 0.0001pt"><span style="font-family:"calibri","sans-serif"">3:00 pm -
5:00 pm<br>
<br>
Full Production:<br>
November 19, 20, 26, 27 / December 3-4, 10-11, 17-23 </span></p>
<p style="margin:0in 0in 0.0001pt"><span style="font-family:"calibri","sans-serif"">9:00 am -
9:00 pm</span></p>
<p style="margin:0in 0in 0.0001pt"><span style="font-family:"calibri","sans-serif""> </span></p>
<p style="margin:0in 0in 0.0001pt"><span style="font-family:"calibri","sans-serif"">November 18,
25 / December 1-2, 7-9, 14-16
<br>
2:00 pm – 9:00 pm <br>
<br>
December 24
<br>
9:00 am – 4:00 pm </span></p>
<p class="MsoNormal"><br>
<br>
TRAINING will be provided on a TBA date.<br>
<br>
POSITIONS AVAILABLE<br>
All positions are open. Full and Part-Time schedules available.<br>
All positions are expected to create unforgettable experiences for guests by
delivering exceptional service.<br>
<br>
CONCIERGE:<br>
Engage, excite and educate guests. Share knowledge of all Mr. Kringle offerings
as well as complimentary neighboring attractions, events, restaurants, hotels,
etc. Anticipate the needs of the guests and be proactive about attending to
them accordingly. Check-In, book, alter, cancel and refund reservations.
Respond promptly to any/all customer service related inquires via on-site
communication, email, telephone or social media. Guide/direct patrons to
appropriate areas. Solve problems by exceeding guests' expectations whenever
possible. Cash handling, credit card processing. +3 years customer
service/hospitality experience preferred.<br>
<br>
SALES:<br>
Engage, excite and encourage guests. Inform patrons on all Mr. Kringle
photography and toy offerings. Suggest options that provide the best value.
Assist guests in selecting packages based on their specific needs. Inform
families who have pre-ordered packages what their selection includes. Show,
modify, correct, crop and print photos. Remind guests about parking validation.
Anticipate the needs of the guests and attend to them accordingly. Solve
problems by exceeding guests' expectations whenever possible. Must be
comfortable being on your feet for extended periods of time. +2 years customer
service or sales experience preferred.<br>
<br>
CASHIER:<br>
Engage, thank and expedite guests. Inquire about their experience and listen to
their comments. Encourage guests to solicit feedback. Answer questions
regarding the experience or photography and toy offerings/pricing. Inform
families who have pre-ordered packages what their selection includes. Verify
each guest is satisfied with their photo printing upon check-out. Assist guests
with last minute purchases. Scan, bag, wrap and issue receipt with every
transaction. Cash handling, credit card processing. Remind guests about parking
validation. Direct guests to various holiday points of interest inside Tower
City Center. Anticipate the needs of the guests and attend to them accordingly.
Solve problems by exceeding guests' expectations whenever possible. Must be
comfortable being on your feet for extended periods of time. +2 years customer
service or sales experience preferred.<br>
<br>
LINE QUEUE HOST/HOSTESS<br>
Engage, excite and entertain guests. Share knowledge of all Mr. Kringle
offerings as well as complimentary neighboring attractions, events,
restaurants, hotels, etc. Direct guests to various holiday points of interest
inside Tower City Center. Proactively interact with guests and find ways to
make their experience unforgettable. Open, monitor, maintain, manage and close
the line. Ensure the expediting of guests in and out of the queue is at maximum
efficiency. Anticipate the needs of the guests and attend to them accordingly.
Solve problems by exceeding guests' expectations whenever possible. Must be
comfortable being on your feet for extended periods of time.<br>
<br>
COAT CHECK HOST/HOSTESS:<br>
Greet guests with genuine excitement and enthusiasm. Educate guests on Mr. Kringle's
coat check policies and procedures. Check-In, collect, inventory, hang, secure,
monitor, retrieve, return and check-out guests' coats, strollers &
belongings. Organize and stow items properly and efficiently. Distribute and
Collect Lab Coats to and from guests. Ensure the expediting of guests in and
out of coat check is at maximum efficiency. Guide/direct patrons to appropriate
areas. Anticipate the needs of the guests and attend to them accordingly. Solve
problems by exceeding guests' expectations whenever possible. Must be
comfortable being on your feet for extended periods of time.<br>
<br>
TRAIN OPERATOR<br>
Welcome guests with honest enthusiasm. Collect tickets and direct patrons into
queue. Ensure the safety of guests by adhering to and enforcing Mr. Kringle's
operating procedures and precautions. Assist families entering/exiting the
train. Drive train at a consistent and controlled speed. Encourage guests to
have fun. Proactively interact with guests and find ways to make their
experience unforgettable. Anticipate the needs of the guests and attend to them
accordingly. Solve problems by exceeding guests' expectations whenever
possible.<br>
<br>
COMPENSATION<br>
All Positions will receive hourly compensation for performances.<br>
PAID: $8.10-12/Hour depending on position.<br>
<br>
PRODUCTION TEAM<br>
Based on original characters and story by: Michael Chiappe<br>
Hospitality Director -- Jake Hastings<br>
Performance Director: Cory Markowitz<br>
Artistic Director -- Jimmy Langa<br>
Operations Director -- Greg Markowitz</p><p class="MsoNormal">Photography Director -- Sybella Valtman</p><p class="MsoNormal"><br></p><p class="MsoNormal">
Questions? Contact Jake Hastings <br>
<br>
This hiring notice was posted by: The Mr. Kringle® Company, LLC</p>
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