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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-family:"Calibri Light",sans-serif'>November 15, 2017 <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri Light",sans-serif'>Position Opening: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:18.0pt;font-variant:small-caps;letter-spacing:1.0pt'>Patron Services Coordinator<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><u><span style='font-size:11.0pt'>Organization</span></u></b><span style='font-size:11.0pt'><br></span><span style='font-size:10.0pt'><br></span><span style='font-size:11.0pt'>Apollo’s Fire, The Cleveland Baroque Orchestra, is an internationally recognized touring ensemble with a thriving subscription series in Cleveland and Akron. Hailed as “the U.S.A.’s hottest baroque band” (Classical Music Magazine, UK), the ensemble is in its 26th season. Apollo’s Fire has performed to sold-out houses at major halls in European capitals, as well as the U.S. and Canada. The ensemble performs a series of 7 subscription programs with multiple performances of each program in venues throughout Northeast Ohio, as well as summer countryside concerts in rustic venues. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Performing on period instruments under the leadership of Music Director Jeannette Sorrell, the ensemble has been praised for “forging a vibrant, life-affirming approach to the re-making of early music” (BBC Magazine). The ensemble records for British label AVIE RECORDS and has released 25 commercial CD recordings, with 7 recordings reaching the Top 10 on the classical Billboard chart. AF maintains a suite of offices at the historic Rockefeller Building in Cleveland Heights. The organization has a Board of 25 and an administration of five full-time and seven part-time staff members.</span><span style='font-size:11.0pt'><br><br><b><o:p></o:p></b></span></p><p class=MsoNormal><b><u><span style='font-size:11.0pt'>Job Description<o:p></o:p></span></u></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>The Patron Services Coordinator is the front-line interface between Apollo’s Fire and its family of subscribers, donors and single-ticket buyers. Responsibilities include (but are not limited to):<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpFirst style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Serving as Box Office manager, both in-house and at concert venues, including attendance at all events and mobile box office coordination;<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Assisting patrons with ticket orders, donations, and general questions over the phone and in-person;<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Set-up, monitoring, and maintaining of ticketed events in online Box Office system;<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Collating and analyzing financial and ticketing data and presenting reports to staff;<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Forecasting earned revenue for budgetary planning;<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Maintaining key database information, including patron purchasing history, mailing lists, and donor records;<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Coordinating volunteers, including ushers, office help, etc.; <o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Collaborating with Marketing staff to implement distribution of marketing materials;<o:p></o:p></span></p><p class=MsoListParagraphCxSpLast style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Cambria",serif'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Other duties as assigned. Possible bookkeeping work can be part of this position, depending on the candidate’s skill set.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Please note: As Apollo’s Fire is a performing arts ensemble, the position requires evening and weekend hours. There are 6-7 sets of concerts per year, with 4-6 performances in each set. Attendance is required at 80% of all concerts as well as special events. However, a ½ day of comp time is provided for each concert worked.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Salary: This position is either full time or 4/5-time, negotiable. Salary range $27,000-33,000, commensurate with experience and agreed-upon workload.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Benefits: Excellent health insurance, optional participation 403B program; generous and flexible comp time for concerts worked; two weeks of paid vacation, in addition to the week between Christmas and New Year’s.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Qualifications: Bachelor’s degree, preferably in music<o:p></o:p></span></p><p class=MsoListParagraphCxSpFirst style='margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>1-3 years professional experience with an arts organization<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Knowledge of music and music history<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>High degree of organization and attention to detail<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Experience in customer service and excellent interpersonal skills<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Excellent writing skills<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Strong computer skills, including fluency with Microsoft Word, Excel spreadsheets, and box office software<o:p></o:p></span></p><p class=MsoListParagraphCxSpLast style='margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>A car and a valid driver’s license are required; residence in Greater Cleveland is also required<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Send resume, cover letter, and a writing sample to:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><a href="mailto:Search@apollosfire.org"><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'>Search@apollosfire.org</span></a><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri Light",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>