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<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:45.0pt;margin-left:0in;background:white">
<b><span style="font-size:18.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Role: Ticketing Concierge<o:p></o:p></span></b></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:45.0pt;margin-left:0in;background:white">
<span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Salary Range: $11.00/hour<o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white;box-sizing: border-box;max-width: 1140px;font-size:1rem">
<span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Playhouse Square is seeking outgoing, people-oriented customer service professionals to fill the role of Ticketing Concierge. Some responsibilities include:<o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white">
<span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Answering inbound calls and patron emails, and return related voicemails for the Individual Ticket Sales and Service Line.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;line-height:19.5pt;background:white">
<span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Remain up-to-date with all Playhouse Square District businesses, events, performances and procedures to aid in creating an evening package.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;line-height:19.5pt;background:white">
<span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l1 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Efficiently respond to ticket buyer inquiries, ADA requests, and be a solution source for patrons via phone and email.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l1 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l1 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Accurately input and maintain patron data and sales documentation. Maintain any sales logs or communication as requested by management.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l1 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l1 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Consistently meet or exceed sales and donation goals as established by management.<o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white;box-sizing: border-box;max-width: 1140px;font-size:1rem">
<span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">The minimum required availability is 3 shifts per week.<o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white">
<span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p> </o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white">
<span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Shifts available:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l0 level1 lfo4;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">8:45 a.m. - 1:15 p.m.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l0 level1 lfo4;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">1 - 5:30 p.m.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l0 level1 lfo4;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">5 - 9 p.m.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l0 level1 lfo4;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Longer shifts available
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l0 level1 lfo4;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p> </o:p></span></p>
<h3 style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white;box-sizing: border-box;max-width: 1140px;font-size:1.5625rem">
<span style="font-family:"Trade Gothic LT Std";color:black;text-transform:uppercase;letter-spacing:.35pt">QUALIFICATIONS<o:p></o:p></span></h3>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l2 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Outgoing, people oriented person, with outstanding interpersonal skills.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l2 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Prior customer service and direct/phone sales experience, familiarity with the performing arts preferred.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l2 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Self-motivated with strong organizational skills.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l2 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Displays creativity and personal accountability in the workplace.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l2 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Excellent communication skills, both verbal and written.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l2 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black;letter-spacing:.25pt"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Knowledge of current PC hardware and software.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;text-indent:-.25in;line-height:19.5pt;mso-list:l2 level1 lfo6;background:white;box-sizing: border-box;max-width: 1140px;font-size:1rem">
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</span></span></span><![endif]><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p> </o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">In order to apply, please submit a resume along with a cover letter to one of the following:</span></strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white;box-sizing: border-box;max-width: 1140px;font-size:1rem">
<strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">E-mail to <a href="mailto:pshr@playhousesquare.org"><span style="font-weight:normal">pshr@playhousesquare.org</span></a></span></strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white;box-sizing: border-box;max-width: 1140px;font-size:1rem">
<strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Fax to <a href="tel:(216)%20771-0217"><span style="color:black;border:none windowtext 1.0pt;padding:0in;font-weight:normal">(216) 771-0217</span></a></span></strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white;box-sizing: border-box;max-width: 1140px;font-size:1rem">
<strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Mail:</span></strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:45.0pt;margin-left:0in;background:white;box-sizing: border-box;max-width: 1140px;font-size:1rem">
<strong><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt">Playhouse Square</span></strong><b><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><br>
<strong><span style="font-family:"Trade Gothic LT Std"">Human Resources Department</span></strong><br>
<strong><span style="font-family:"Trade Gothic LT Std"">1501 Euclid Avenue, Suite 200</span></strong><br>
<strong><span style="font-family:"Trade Gothic LT Std"">Cleveland, OH 44115</span></strong></span></b><span style="font-size:15.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:.25pt"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:45.0pt;margin-left:0in;background:white">
<a href="http://www.playhousesquare.org/jobs/detail/ticketing-concierge">http://www.playhousesquare.org/jobs/detail/ticketing-concierge</a><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:45.0pt;margin-left:0in;background:white">
<span style="font-family:"Trade Gothic LT Std"">We look forward to hearing from you!</span><span style="font-size:11.0pt;font-family:"Trade Gothic LT Std""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:1.0pt">Rachel Dodge<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:1.0pt">Manager, Individual Ticket Sales and Service
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:1.0pt">1501 Euclid Avenue
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:1.0pt">Suite 200<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trade Gothic LT Std";color:black;letter-spacing:1.0pt">Cleveland, OH 44115
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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