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<p class="MsoBodyText" align="center" style="text-align:center"><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif">Beck Center for the Arts in Lakewood is hiring Customer Service Associates!<o:p></o:p></span></b></p>
<p class="MsoBodyText" align="center" style="text-align:center"><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoBodyText" align="center" style="text-align:center"><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif">Love the arts? Looking to make extra cash? Whether you are a student, retired, or just want to learn more about the arts, this is
the perfect spot for you. <o:p></o:p></span></b></p>
<p class="MsoBodyText" align="center" style="text-align:center"><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif">Enjoy complimentary tickets to shows and discounts on classes!<o:p></o:p></span></b></p>
<p class="MsoBodyText" align="center" style="text-align:center"><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoBodyText"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The Customer Service Associate (CSA) will maintain the highest standard of customer service for Beck Center constituents, families, board members, staff, and volunteers. The
CSA will engage and interact with all customers to address their concerns, answer their questions, and assist them with their needs. This includes greeting all visitors, registering students for classes, selling tickets, serving as the front-line receptionist
for telephone and in-person interactions, and becoming a subject expert on Beck Center classes, performances, and events. The CSA reports to the Customer Service Manager and, in his/her absence, the Customer Experience Manager.<o:p></o:p></span></p>
<p class="MsoBodyText"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoBodyText"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">ORGANIZATIONAL COMMITMENT:
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We create art experiences for all ages and abilities as individual as the communities and people we serve.<o:p></o:p></span></p>
<p class="MsoBodyText"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<h2><span style="font-size:10.0pt;font-family:"Arial",sans-serif">ESSENTIAL FUNCTIONS:<o:p></o:p></span></h2>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Ensure customer satisfaction and provide professional customer support at all times.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Maintain a positive, empathetic, and professional attitude toward all customers.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Respond promptly to customer inquiries at the front desk, over the telephone, via email, and via voicemail.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Address all customer questions with accuracy and completeness. Always check with a supervisor or Director of Finance and Operations if in doubt.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Acknowledge and resolve customer complaints where possible and escalate those issues to the Customer Service Manager or Customer Experience Manager as necessary.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Learn our products inside and out so that you can effectively answer questions, overcome obstacles and make the ticket or class sale.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Accurately process all ticket orders, class registrations, audition signups, and any additional requests as needed.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">8.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Accurately process and secure all cash, checks, and credit card transactions.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">9.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Accurately process all ticket donation requests.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">10.</span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Keep records of customer interactions, voicemails, transactions,
comments, and complaints.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">11.</span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Arrange the distribution of all mail, deliveries, and other
packages accurately and in a timely manner.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">12.</span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Communicate and coordinate with team members to strengthen
the team and increase group knowledge.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">13.</span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Provide feedback on the efficiency of the customer service
process to Managers and the Director of Finance and Operations.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">14.</span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Interface with Beck Center staff and volunteers to share
information and support other departments as needed. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.2in;text-indent:-.2in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">15.</span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Monitor the appearance of the first-floor sales and lobby
area to ensure the facility and the front desk are presentable and well-maintained.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.25in"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">WORKING CONDITIONS/PHYSICAL DEMANDS:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">General office environment; must be able to utilize a phone, computer, and other office equipment. While performing the job duties, the employee is frequently required to sit;
talk; or hear; and occasionally stand, walk, reach, stoop, or kneel. Must be able to lift up to 25 pounds occasionally.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">KEY SUCCESS FACTORS:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> Strong emotional intelligence; collaborative, calm, positive, clear, concise
verbal communication skills; detail-oriented, inclusive, passionate, and problem-solver.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<h2 style="text-autospace:ideograph-other"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">REQUIREMENTS:<o:p></o:p></span></h2>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Education: Two or more years of high school, with average or above grades. Prefer high school graduate.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Specific Skills/Knowledge: Ability to maintain composure and accuracy in a fast-paced customer service environment; knowledge of basic ‘retail’ math; ability to maintain a flexible
schedule as required by activity in the Center, including evenings, holidays, and weekends; skill in learning new software programs and applying this knowledge to perform the essential tasks of the position; affinity for arts and education; excellent problem-solving
skills. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#050505;background:yellow;mso-highlight:yellow;mso-ligatures:none">To apply please visit Customer Service at 17801 Detroit Ave, Lakewood, main building,
first floor, or email beckjobopenings@beckcenter.org.<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#050505;background:yellow;mso-highlight:yellow;mso-ligatures:none">For the full job description please visit beckcenter.org/about/employment</span><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#050505;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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