Role: Ticketing Concierge
Salary Range: $11.00/hour
Playhouse Square is seeking outgoing, people-oriented customer service professionals to fill the role of Ticketing Concierge. Some responsibilities include:
Answering inbound calls and patron emails, and return related voicemails for the Individual Ticket Sales and Service Line.
Remain up-to-date with all Playhouse Square District businesses, events, performances and procedures to aid in creating an evening package.
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Efficiently respond to ticket buyer inquiries, ADA requests, and be a solution source for patrons via phone and email.
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Accurately input and maintain patron data and sales documentation. Maintain any sales logs or communication as requested by management.
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Consistently meet or exceed sales and donation goals as established by management.
The minimum required availability is 3 shifts per week.
Shifts available:
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8:45 a.m. - 1:15 p.m.
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1 - 5:30 p.m.
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5 - 9 p.m.
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Longer shifts available
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Outgoing, people oriented person, with outstanding interpersonal skills.
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Prior customer service and direct/phone sales experience, familiarity with the performing arts preferred.
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Self-motivated with strong organizational skills.
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Displays creativity and personal accountability in the workplace.
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Excellent communication skills, both verbal and written.
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Knowledge of current PC hardware and software.
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In order to apply, please submit a resume along with a cover letter to one of the following:
E-mail to pshr@playhousesquare.org
Fax to (216) 771-0217
Mail:
Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115
http://www.playhousesquare.org/jobs/detail/ticketing-concierge
We look forward to hearing from you!
Rachel Dodge
Manager, Individual Ticket Sales and Service
1501 Euclid Avenue
Suite 200
Cleveland, OH 44115