[NEOPAL]An open letter re: Playhouse Square's ticket policy for "Wicked"
Lee Kamps
lee921 at att.net
Sat Apr 22 10:48:32 PDT 2006
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One thing that you seem to forget with all that complaining about not being
able to get "good" tickets to Playhouse Square shows is that it costs a LOT
of money to bring those shows to Cleveland. It costs a lot of money to
produce those shows and a major source of money for events has to come from
ticket sales. The sale of subscription tickets to shows guarantees that a
certain number of tickets have already been purchased for the shows. That
base of subscription ticket buyers also tells those companies producing the
shows what kind of "base" there is in Cleveland for a company. Without that
"base", many touring productions wouldn't stop here.
Many of those that purchase subscription series also are donors whose names
are listed in the program. Without those donors ("angels") and advance
subscription sales of tickets, those shows you want to see would not be
coming to Cleveland at all. You may feel that this is "elitist", but if you
donated thousands of dollars to Playhouse Square (or the Cleveland Orchestra
or any other cultural organization) wouldn't you want to have access to the
"best seats in the house"? Actors, musicians and stage hands don't work for
free. If the arts had to depend on just those single ticket sales for
revenue without asking for donations and selling advance subscription
series, then the whole arts scene would be far less rich than it is.
We can also be fortunate that here in Cleveland, the cost to see quality
productions like "Wicked" is affordable to many people. If you were to go to
New York or Los Angeles, you would have to pay far more to see the same
production. Even so, one can very often get discount tickets the day of the
show by going to Playhouse Square and asking for them. Many times those
subscription ticket holders cannot use their tickets (which they have
already paid for) and donate them back to Playhouse Square for re-sale to
the public, often at half price.
Quit crying in your beer about sitting in poor seats high in the balcony or
on the sides. I have seen many performances from those nosebleed seats
because I wanted to see the show and that was all I could afford. Just bring
a good pair of binoculars and you can see all the expressions just like
being up close. Also those popular shows come around again for another run.
When the "Phanton of the Opera" first played here in 1993, all performances
quickly sold out. I was fortunate to get "nosebleed" seats high in the
balcony and thoroughly enjoyed the show. I saw it again in 1997 from a much
better location and I was able to walk up on the day of the show in 2000 and
get orchestra seats at half price. "Les Miserables" is currently playing
here for the umpteenth time.
If you are on a limited budget and like live shows, I highly reccomend the
local community theatres. The Cassidy theatre in Parma Heights and the Beck
Center in Lakewook put on some excellent shows, many of them also popular
Broadway productions. In addition to more reasonable costs there, you aren't
ripped off to park your car. There are also other good community theatre
productions in other parts of the area. You could see many excellent shows
all the time without ever having to come downtown.
I very often hear young people complain all the time about not being able to
get good seats for touring shows at Playhouse Square, yet have you ever
checked out the cost of a ticket to a rock concert at any of the local
venues?
Lee Kamps
-----Original Message-----
From: neohiopal-admin at lists.fredsternfeld.com
[mailto:neohiopal-admin at lists.fredsternfeld.com]On Behalf Of Mike Wypasek
Sent: Friday, April 21, 2006 1:50 PM
To: Theresa Dean; neohiopal at lists.fredsternfeld.com
Subject: Re: [NEOPAL]An open letter re: Playhouse Square's ticket policy
for "Wicked"
Yup, that's Cleveland. Elitist even in the arts. It's a microcosm of the
haves and the have nots. Well said Theresa. Bravo.
-----Original Message-----
From: Theresa Dean
Sent: Apr 21, 2006 9:37 AM
To: neohiopal at lists.fredsternfeld.com
Subject: [NEOPAL]An open letter re: Playhouse Square's ticket policy for
"Wicked"
A few weeks ago, there was a discussion here regarding “is theatre as we
know it dying?", and what theatres can do to keep audiences keep coming
back. In light of that, I’d like to offer the following story. It’s long,
so if you don’t want to read it, let me sum it up for you…if you want to
keep theatre alive and well, don’t alienate your patrons.
I make it a point to pay for the best seats if I really want to see a
show. But I’m only willing to pay for good seats, and as anyone knows who’s
been to the State Theatre, there are some appallingly bad seats that sell
for a hefty price. Too far out to the sides, and you can miss a great deal
of action due to poor site lines. Too far to the back or too high up, and
you see no expressions, no subtlety, no detail, and often times the sound
quality is sorely lacking. I simply will not spend money for seats if I
know they aren’t worth the price. And, while I will pay top dollar for one
or two shows a year, I can not pay the going rate in either ticket prices
or donations to get a shot at good seats as a subscriber. I used to be a
subscriber, but I could only get the really good seats by buying tickets a
la carte. I dropped my subscription for exactly that reason.
So I’ve been waiting…and waiting…and waiting for the public sale for
“Wicked.” And I’ve been more than a little annoyed about the multiple
“subscribers-only” sales. (Funny, though, how some tickets were available
on-line from a ticket broker for ridiculously inflated prices – two to three
times the regular rate - as much as three months ago. Sounds like scalping
to me, and authorized or not, I don’t do business with scalpers.)
Yesterday, I happened to mention to a co-worker that I was taking next
Friday morning off so I could go to the box office when the public sale
started. She is a subscriber and was kind enough to offer to buy tickets
for me so that I could, just maybe, get a chance at good seats. We looked
on-line and could find no “subscriber’s only” section, so she called the box
office. I listened in to the call.
Basically, she was told, “tell your friend to forget it, there are no
good seats left. Well, there may be a few, but they’ll be gone by the time
the public sale hits, so she shouldn’t waste her time coming down here if
that’s all she wants.” She was also told that we couldn’t come to the box
office or order by phone or internet, subscriber or not. The order had to
be in writing - which sounded to me like we would have no way to give a yay
or nay to the seating choices at the time of purchase - and it had to be in
her name, which I expected, but that “it doesn’t matter who’s credit card
you use.” Hmmmm, guess my money’s still good, even though my name and
status as a non-subscriber isn’t!
And now we’re hearing that the only way to get guaranteed seats to next
year’s tour of “Spamalot” is to be a subscriber.
I find this policy to be both elitist and insulting. I fully understand
the need to offer perks to encourage subscription and that “first dibs” on
performances is one of those perks. I understand that, and I expect that.
But I think Playhouse Square has taken it WAY too far with multiple private
sales to the point of exclusion, and with their announcement regarding
“Spamalot,” it sounds like this is going to be an on-going practice. End
result - they are effectively preventing a large portion of their patron
base from having any reasonable chance at getting decent seats. If they
think this is going to encourage someone like me to want to be a
subscriber...well, think again.
I’ve probably spent a few thousand dollars at Playhouse Square since
living in this area, but with this practice, I can now do no more than hope
that house seats, reserved blocks, or unadvertised performances are actually
available and will be released as a “last minute offer, new show added”
marketing ploy.
I’m sure that “Wicked” and other big shows like it will sell out, so my
feelings probably don’t matter one bit to the management at Playhouse
Square. And I’m sure some of you will say, “that’s life, money talks, and
if you ain’t got it, you don’t get to play.” No kidding. But here’s a
thought – not every show will be a guaranteed sell out, so you might not
want to p*ss off any part of your customer base by implying that they aren’t
worth selling to if they don’t buy for every single show. If you want to
keep theatre alive and vibrant for an entire community, then make it
AVAILABLE to the entire community.
T.M. Dean
Lakewood, Ohio
_____________________________________ Ohio Premiere of James Sherman's
"From Door to Door" produced by the JCC in association with Tri C East
Theatre Arts. Directed by Fred Sternfeld; featuring Liz Conway, Jeanne Task
& Barbara Haas. May 4-21. Tickets.com. Special appearance and talk-back by
playwright James Sherman at the May 18 performance.
http://www.fredsternfeld.com/fromdoortodoor.htm
_______________________________________ Fairmount Performing Arts Camp
registration now open. Details @
http://www.fairmountcenter.org/fpac06/index.htm
___________________________________ There is a sister site to this list
called the "NEoPAL Bulletin Board." Occasionally when "hot-button"
discussions go on more than a day or two, the bulletin board is used:
http://groups.yahoo.com/group/neopal/
_______________________________________ Disclaimer: The facts and/or
opinions expressed in this message are solely those of the person in the
"from" or "reply-to" header. The fact that this message is posted should in
no way be taken as an endorsement by the administrator of this list.
Subscribers should perform due diligence for all goods, services and
activities promoted on NEohioPAL. NEohioPAL mailing list
NEohioPAL at lists.fredsternfeld.com
http://lists.fredsternfeld.com/mailman/listinfo/neohiopal
http://www.fredsternfeld.com
_____________________________________ Ohio Premiere of James Sherman's
"From Door to Door" produced by the JCC in association with Tri C East
Theatre Arts. Directed by Fred Sternfeld; featuring Liz Conway, Jeanne Task
& Barbara Haas. May 4-21. Tickets.com. Special appearance and talk-back by
playwright James Sherman at the May 18 performance.
http://www.fredsternfeld.com/fromdoortodoor.htm
_______________________________________ Fairmount Performing Arts Camp
registration now open. Details @
http://www.fairmountcenter.org/fpac06/index.htm
___________________________________ There is a sister site to this list
called the "NEoPAL Bulletin Board." Occasionally when "hot-button"
discussions go on more than a day or two, the bulletin board is used:
http://groups.yahoo.com/group/neopal/
_______________________________________ Disclaimer: The facts and/or
opinions expressed in this message are solely those of the person in the
"from" or "reply-to" header. The fact that this message is posted should in
no way be taken as an endorsement by the administrator of this list.
Subscribers should perform due diligence for all goods, services and
activities promoted on NEohioPAL. NEohioPAL mailing list
NEohioPAL at lists.fredsternfeld.com
http://lists.fredsternfeld.com/mailman/listinfo/neohiopal
http://www.fredsternfeld.com
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<BODY>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2>One=20
thing that you seem to forget with all that complaining about not being =
able to=20
get "good" tickets to Playhouse Square shows is that it costs a LOT of =
money to=20
bring those shows to Cleveland. It costs a lot of money to produce those =
shows=20
and a major source of money for events has to come from ticket sales. =
The sale=20
of subscription tickets to shows guarantees that a certain number of =
tickets=20
have already been purchased for the shows. That base of subscription =
ticket=20
buyers also tells those companies producing the shows what kind of =
"base" there=20
is in Cleveland for a company. Without that "base", many touring =
productions=20
wouldn't stop here. </FONT></SPAN></DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2>Many=20
of those that purchase subscription series also are donors whose names =
are=20
listed in the program. Without those donors ("angels") and advance =
subscription=20
sales of tickets, those shows you want to see would not be coming to =
Cleveland=20
at all. </FONT></SPAN><SPAN class=3D080292117-22042006><FONT =
face=3DArial=20
color=3D#0000ff size=3D2>You may feel that this is "elitist", but if you =
donated=20
thousands of dollars to Playhouse Square (or the Cleveland Orchestra or =
any=20
other cultural organization) wouldn't you want to have access to the =
"best seats=20
in the house"? Actors, musicians and stage hands don't work for free. If =
the=20
arts had to depend on just those single ticket sales for revenue without =
asking=20
for donations and selling advance subscription series, then the whole =
arts scene=20
would be far less rich than it is.</FONT></SPAN></DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2>We can=20
also be fortunate that here in Cleveland, the cost to see quality =
productions=20
like "Wicked" is affordable to many people. If you were to go to New =
York or Los=20
Angeles, you would have to pay far more to see the same production. Even =
so, one=20
can very often get discount tickets the day of the show by going to =
Playhouse=20
Square and asking for them. Many times those subscription ticket holders =
cannot=20
use their tickets (which they have already paid for) and donate them =
back=20
to Playhouse Square for re-sale to the public, often at half=20
price.</FONT></SPAN></DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2>Quit=20
crying in your beer about sitting in poor seats high in the balcony or =
on the=20
sides. I have seen many performances from those nosebleed seats because =
I wanted=20
to see the show and that was all I could afford. Just bring a good pair =
of=20
binoculars and you can see all the expressions just like being up close. =
Also=20
those popular shows come around again for another run. When the "Phanton =
of the=20
Opera" first played here in 1993, all performances quickly sold out. I =
was=20
fortunate to get "nosebleed" seats high in the balcony and thoroughly =
enjoyed=20
the show. I saw it again in 1997 from a much better location and I =
was able=20
to walk up on the day of the show in 2000 and get orchestra seats at =
half price.=20
"Les Miserables" is currently playing here for the umpteenth=20
time.</FONT></SPAN></DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2>If you=20
are on a limited budget and like live shows, I highly reccomend the =
local=20
community theatres. The Cassidy theatre in Parma Heights and the Beck =
Center in=20
Lakewook put on some excellent shows, many of them also popular Broadway =
productions. In addition to more reasonable costs there, you aren't =
ripped off=20
to park your car. There are also other good community theatre =
productions in=20
other parts of the area. You could see many excellent shows all the time =
without=20
ever having to come downtown.</FONT></SPAN></DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2>I very=20
often hear young people complain all the time about not being able to =
get good=20
seats for touring shows at Playhouse Square, yet have you ever checked =
out the=20
cost of a ticket to a rock concert at any of the local=20
venues?</FONT></SPAN></DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D080292117-22042006><FONT face=3DArial color=3D#0000ff =
size=3D2>Lee=20
Kamps</FONT></SPAN></DIV>
<BLOCKQUOTE>
<DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT =
face=3DTahoma=20
size=3D2>-----Original Message-----<BR><B>From:</B>=20
neohiopal-admin at lists.fredsternfeld.com=20
[mailto:neohiopal-admin at lists.fredsternfeld.com]<B>On Behalf Of =
</B>Mike=20
Wypasek<BR><B>Sent:</B> Friday, April 21, 2006 1:50 PM<BR><B>To:</B> =
Theresa=20
Dean; neohiopal at lists.fredsternfeld.com<BR><B>Subject:</B> Re: =
[NEOPAL]An open=20
letter re: Playhouse Square's ticket policy for =
"Wicked"<BR><BR></FONT></DIV>
<DIV>Yup, that's Cleveland. Elitist even in the arts. It's =
a=20
microcosm of the haves and the have nots. Well said Theresa. =20
Bravo.<BR><BR><BR>
<BLOCKQUOTE=20
style=3D"PADDING-LEFT: 5px; MARGIN-LEFT: 0px; BORDER-LEFT: #0000ff 2px =
solid">-----Original=20
Message----- <BR>From: Theresa Dean <KHARPERNA at HOTMAIL.COM><BR>Sent: =
Apr 21,=20
2006 9:37 AM <BR>To: neohiopal at lists.fredsternfeld.com <BR>Subject:=20
[NEOPAL]An open letter re: Playhouse Square's ticket policy for =
"Wicked"=20
<BR><BR><ZZZHTML>
<DIV>
<DIV class=3DRTE>A few weeks ago, there was a discussion here =
regarding =93is=20
theatre as we know it dying?", and what theatres can do to keep =
audiences=20
keep coming back. In light of that, I=92d like to offer =
the=20
following story. It=92s long, so if you don=92t want to =
read it, let=20
me sum it up for you=85if you want to keep theatre alive and well, =
don=92t=20
alienate your patrons. </DIV>
<DIV class=3DRTE> </DIV>
<DIV class=3DRTE>I make it a point to pay for the best seats if I =
really want=20
to see a show. But I=92m only willing to pay for =
<EM>good</EM>=20
seats, and as anyone knows who=92s been to the State Theatre, there =
are some=20
appallingly bad seats that sell for a hefty price. Too =
far out to=20
the sides, and you can miss a great deal of action due to poor site=20
lines. Too far to the back or too high up, and you see no =
expressions, no subtlety, no detail, and often times the sound =
quality is=20
sorely lacking. I simply will not spend money for seats =
if I know=20
they aren=92t worth the price. And, while I will pay top =
dollar for=20
one or two shows a year, I can not pay the going rate in =
either=20
ticket prices or donations to get a shot at good seats as a=20
subscriber. I used to be a subscriber, but I could only =
get the=20
really good seats by buying tickets a la carte. I =
dropped my=20
subscription for exactly that reason. </DIV>
<P>So I=92ve been waiting=85and waiting=85and waiting for the public =
sale for=20
=93Wicked.=94 And I=92ve been more than a little annoyed =
about the=20
multiple =93subscribers-only=94 sales. (Funny, though, how some =
tickets were=20
available on-line from a ticket broker for ridiculously inflated =
prices =96=20
two to three times the regular rate - as much as three =
months=20
ago. Sounds like scalping to me, and authorized or not, I =
don=92t=20
do business with scalpers.) </P>
<DIV></DIV>
<DIV></DIV>
<P>Yesterday, I happened to mention to a co-worker that I was taking =
next=20
Friday morning off so I could go to the box office when the public =
sale=20
started. She is a subscriber and was kind enough to offer =
to buy=20
tickets for me so that I could, just maybe, get a chance at good=20
seats. We looked on-line and could find no =
=93subscriber=92s only=94=20
section, so she called the box office. I listened in to =
the call.=20
</P>
<P>Basically, she was told, =93tell your friend to forget it, there =
are no=20
good seats left. Well, there may be a few, but they=92ll =
be gone by=20
the time the public sale hits, so she shouldn=92t waste her time =
coming down=20
here if that=92s all she wants.=94 She was also told that =
we couldn=92t=20
come to the box office or order by phone or internet, subscriber or=20
not. The order had to be in writing - which =
sounded to=20
me like we would have no way to give a yay or nay to the seating =
choices at=20
the time of purchase - and it had to be in her name, =
which I=20
expected, but that =93it doesn=92t matter who=92s credit card you=20
use.=94 Hmmmm, guess my money=92s still good, even though =
my name and=20
status as a non-subscriber isn=92t! </P>
<DIV></DIV>
<DIV></DIV>
<P>And now we=92re hearing that the only way to get guaranteed seats =
to next=20
year=92s tour of =93Spamalot=94 is to be a subscriber. =
</P>
<P>I find this policy to be both elitist and insulting. I =
fully=20
understand the need to offer perks to encourage subscription and =
that =93first=20
dibs=94 on performances is one of those perks. I =
understand that,=20
and I <U>expect</U> that. But I think Playhouse Square =
has taken=20
it WAY too far with <EM>multiple private sales to the point of=20
exclusion</EM>, and with their announcement regarding =
=93Spamalot,=94 it sounds=20
like this is going to be an on-going practice. End result =
- they=20
are effectively preventing a large portion of their patron base =
from=20
having any reasonable chance at getting decent seats. If they =
think=20
this is going to encourage someone like me to want to be a=20
subscriber...well, think again.</P>
<P>I=92ve probably spent a few thousand dollars at Playhouse Square =
since=20
living in this area, but with this practice, I can now do no more =
than hope=20
that house seats, reserved blocks, or unadvertised performances are =
actually=20
available and will be released as a =93last minute offer, new show =
added=94=20
marketing ploy. </P>
<DIV></DIV>
<DIV></DIV>I=92m sure that =93Wicked=94 and other big shows like it =
will sell out,=20
so my feelings probably don=92t matter one bit to the management at =
Playhouse=20
Square. And I=92m sure some of you will say, =93that=92s =
life, money=20
talks, and if you ain=92t got it, you don=92t get to =
play.=94 No=20
kidding. But here=92s a thought =96 not <EM>every</EM> =
show will be a=20
guaranteed sell out, so you might not want to p*ss off <U>any</U> =
part of=20
your customer base by implying that they aren=92t worth selling to =
if they=20
don=92t buy for every single show. If you want to keep =
theatre=20
alive and vibrant for an entire community, then make it AVAILABLE to =
the=20
entire community.=20
<DIV></DIV>
<DIV></DIV>
<P>T.M. Dean</P>
<P>Lakewood, Ohio</P>
<P> </P>
<DIV></DIV>
<DIV></DIV></DIV></ZZZHTML>_____________________________________ =
Ohio=20
Premiere of James Sherman's "From Door to Door" produced by the JCC =
in=20
association with Tri C East Theatre Arts. Directed by Fred =
Sternfeld;=20
featuring Liz Conway, Jeanne Task & Barbara Haas. May 4-21. =
Tickets.com.=20
Special appearance and talk-back by playwright James Sherman at the =
May 18=20
performance. http://www.fredsternfeld.com/fromdoortodoor.htm=20
_______________________________________ Fairmount Performing Arts =
Camp=20
registration now open. Details @=20
http://www.fairmountcenter.org/fpac06/index.htm=20
___________________________________ There is a sister site to this =
list=20
called the "NEoPAL Bulletin Board." Occasionally when "hot-button"=20
discussions go on more than a day or two, the bulletin board is =
used:=20
http://groups.yahoo.com/group/neopal/=20
_______________________________________ Disclaimer: The facts and/or =
opinions expressed in this message are solely those of the person in =
the=20
"from" or "reply-to" header. The fact that this message is posted =
should in=20
no way be taken as an endorsement by the administrator of this list. =
Subscribers should perform due diligence for all goods, services and =
activities promoted on NEohioPAL. NEohioPAL mailing list=20
NEohioPAL at lists.fredsternfeld.com=20
http://lists.fredsternfeld.com/mailman/listinfo/neohiopal=20
http://www.fredsternfeld.com=20
</BLOCKQUOTE></DIV>_____________________________________ Ohio Premiere =
of=20
James Sherman's "From Door to Door" produced by the JCC in association =
with=20
Tri C East Theatre Arts. Directed by Fred Sternfeld; featuring Liz =
Conway,=20
Jeanne Task & Barbara Haas. May 4-21. Tickets.com. Special =
appearance and=20
talk-back by playwright James Sherman at the May 18 performance.=20
http://www.fredsternfeld.com/fromdoortodoor.htm=20
_______________________________________ Fairmount Performing Arts Camp =
registration now open. Details @=20
http://www.fairmountcenter.org/fpac06/index.htm=20
___________________________________ There is a sister site to this =
list called=20
the "NEoPAL Bulletin Board." Occasionally when "hot-button" =
discussions go on=20
more than a day or two, the bulletin board is used:=20
http://groups.yahoo.com/group/neopal/ =
_______________________________________=20
Disclaimer: The facts and/or opinions expressed in this message are =
solely=20
those of the person in the "from" or "reply-to" header. The fact that =
this=20
message is posted should in no way be taken as an endorsement by the=20
administrator of this list. Subscribers should perform due diligence =
for all=20
goods, services and activities promoted on NEohioPAL. NEohioPAL =
mailing list=20
NEohioPAL at lists.fredsternfeld.com=20
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