[NEohioPAL] HIRING Playhouse Square Ticketing Concierge

[Rachel Dodge]

Role: Ticketing Concierge

Salary Range: $11.00/hour

Playhouse Square is seeking outgoing, people-oriented customer service professionals to fill the role of Ticketing Concierge. Some responsibilities include:

Answering inbound calls and patron emails, and return related voicemails for the Individual Ticket Sales and Service Line.
Remain up-to-date with all Playhouse Square District businesses, events, performances and procedures to aid in creating an evening package.

*         Efficiently respond to ticket buyer inquiries, ADA requests, and be a solution source for patrons via phone and email.
*
*         Accurately input and maintain patron data and sales documentation. Maintain any sales logs or communication as requested by management.
*
*         Consistently meet or exceed sales and donation goals as established by management.

The minimum required availability is 3 shifts per week.



Shifts available:
*         8:45 a.m. - 1:15 p.m.
*         1 - 5:30 p.m.
*         5 - 9 p.m.
*         Longer shifts available
*
QUALIFICATIONS
*         Outgoing, people oriented person, with outstanding interpersonal skills.
*         Prior customer service and direct/phone sales experience, familiarity with the performing arts preferred.
*         Self-motivated with strong organizational skills.
*         Displays creativity and personal accountability in the workplace.
*         Excellent communication skills, both verbal and written.
*         Knowledge of current PC hardware and software.
*

In order to apply, please submit a resume along with a cover letter to one of the following:

E-mail to pshr at playhousesquare.org<mailto:pshr at playhousesquare.org>

Fax to (216) 771-0217<tel:(216)%20771-0217>

Mail:

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115

http://www.playhousesquare.org/jobs/detail/ticketing-concierge

We look forward to hearing from you!
Rachel Dodge
Manager, Individual Ticket Sales and Service
1501 Euclid Avenue
Suite 200
Cleveland, OH 44115

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