[NEohioPAL] Problem: These email services keep bouncing and unsubscribing - ameritech, att, pacbell, prodigy, sbcglobal

[Fred Sternfeld]

Hello All,

Our webmaster Sabrina Yoder has made extreme efforts to solve the problem
of the bouncing and unsubscribing of ameritech.net, att.net, pacbell.net,
prodigy.net and sbcglobal.net Neohiopal subscribers.

Every few weeks a mass of people get bounced and unsubscribed, Sabrina then
goes into the system and manually re-subscribes them, then informs
the email services of the problem. I have copied and pasted the latest
communication from them below. Dreamhost has also been trying to help her
solve this, as you will see.

Bottom line is that we don't know if this issue will EVER be resolved.
Please, please - if you can - please subscribe with a different service
(yahoo, outlook, gmail) and unsubscribe from the problem ones so we can
eliminate this problem. If you need help unsubscribing let us know by
writing to us at neohiopal-owner at lists.neohiopal.org.
--------------------------------------------------------------------------------------
Here is the copy and paste of the latest communication from AT&T and
Dreamhost...

Is there an actual person reading this? I continue to have to send these
“unblock” emails every month (or more). Is there anything you can do about
this??

Dreamhost server admins have attempted to contact you about this, but you
are not responsive at all:

Thanks for contacting DreamHost Support! My name is Nate and I am the
Abuse/Security
Supervisor here at DreamHost. We are as concerned about these constant
blocks as you are. Unfortunately, our investigations have turned up nothing
so far. Other major providers are not blocking the discussion servers,
which you would assume would happen if there was actual spam. The
discussion list servers are all clean on all of the public blocklists.

Part of the problem that we are running into is that AT&T isn't giving us
any context for the blocks and, given how the Mailman program that we use for
discussion lists is structured, there is simply no way to know anything
about any of the mail being sent out without being provided evidence of it.
Mailman only logs messages if the discussion list owner enables it.

AT&T's system is entirely automated. We ask for more information every time and
every time we get the same message back, regretting any inconvenience they
may have caused. All attempts to request further information have been
ignored.

Without proof or context (and given the lack of blocks from other
providers), our current working theory is that there is something in AT&T's
anti-spam algorithm that is sensitive to the volume of sending that comes
from discussion list servers and it's not looking at the context of the
email very well.

I'm sorry that I don't have more for you here, but we increasingly believe
these to be unwarranted and unjustified blocks.



I am the sys admin of this Mailman distribution list (
neohiopal at lists.neohiopal.org), hosted at DreamHost. Many (most?) of our
att.com/sbcglobal.net/etc subscribers have been unsubscribed, due to the
SMTP server being blacklisted. (see below)

I just checked
https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a69.163.136.29&run=toolpage
and
the IP address mentioned is not on any blacklist. Can you help reinstate us
so our subscribers using your domains can get the list emails? Thank you!

Also, *this has been happening multiple times now,* with AT&T’s servers
blocking this SMTP server, in spite of *no indication it is on any public
blacklists and/or any inappropriate email being sent from it.* Can you
please give me more details as to why this server keeps getting
blacklisted, and what steps are needed to prevent this from happening in
the future? As noted above, this is a shared service from a hosting company
I am using. Thanks very much.

-Sabrina Yoder


-- 
Fred Sternfeld
Neohiopal Ltd. Owner and Administrator

Theatre Director / Producer / Educator Website
<http://www.fredsternfeld.com/>
Neohiopal Owner / Administrator Website
<https://fredsternfeld.com/new-neohiopal-main-22/>
216-496-6087
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