Job Purpose You are Cleveland City Dance’s first impression to potential clients. We wish to achieve the most friendly and enlightening reputation in the community while offering impeccable customer service. A highly respected dance school with a primary focus on ballet has a part-time position available for a receptionist who will be the face and voice of the company. Having a background in dance is helpful! Job description · Provide first-rate customer service · Respond to inquiries and messages o Answer inbound calls and make outbound calls o Answer walk-in’s questions o Speak with current families including their children o Assist with the registration process · Process monthly tuition payments, costume fees, etc · Maintain studio appearance · Ability to work with the team including dance faculty and take initiative including resolving issues · Hours include Saturday 9:00-2:00pm, as well as additional weekday evenings. Shifts would be in two- and three-hour rotations. Experience/Skills * Customer service experience including handling & resolving customer issues o Comfortable speaking with adults o Comfortable speaking with children * Computer savvy with a working knowledge of MS Word, Excel, Google Docs * Qualified candidates must have previous receptionist experience, must have excellent customer service. * Must have excellent communication and listening skills * Must demonstrate high energy, a strong work ethic, ability to take the initiative, and a sense of urgency. * Should have a friendly personality with a professional appearance, and must be able to multi-task, meet deadlines, and be organized. * Any candidate that has experience in the dance industry is a plus. Employment Classifications This a part-time position. All new and rehired employees will work on an introductory basis for the first 90 calendar days after their date of hire. If CCD determines that the designated introductory period does not allow sufficient time to thoroughly evaluate the employee’s performance, the introductory period may be extended in the company’s sole discretion for a specified period of time. * Must be willing to have background check. · Email your CV or resume to info@clevelandcitydance.com I hear & I forget. I see & I remember. I do & I understand! Chinese Proverb