Cleveland Public Theatre (CPT) is hiring a Patron Services Manager who is a core part of the CPT staff and will make a meaningful contribution to life at CPT and our community impact. Review of candidates will begin immediately. To apply for the position, send an email to Caitie H. Milcinovic, Director of Organizational Advancement at caitiehm@cptonline.org<mailto:caitiehm@cptonline.org> by end of day Tuesday, July 6. Subject line should read: YOUR LAST NAME, Patron Services Manager. Your email should include two attachments: a resume, and a two-page cover letter giving examples of your related experiences and explaining why you are interested in this position. No phone calls, please. JOB DESCRIPTION CPT is looking for an upbeat, charming, helpful person to elevate patrons' CPT experience. The Patron Services Manager will report to the Director of Organizational Advancement through Pandemonium 2021, and thereafter to the Director of Audience Engagement & Media Relations. They are responsible for managing the Front of House team including 1 full-time staff member (the Patron Services Associate) and 6-9 part-time staffers (house managers, bartenders, and a parking attendant). This includes hiring, training, and scheduling, while managing day-to-day Front of House operations. The Patron Services Associate is a large support for this role. The Patron Services Manager must frequently exercise independent judgment, initiative, and the ability to re-prioritize competing responsibilities. Skillsets needed for this job include exceptional customer service, cash handling, knowledge of QuickBooks and financial reconciliations, comfort with technology including Microsoft Office, Adobe, and Customer Relations Management (CRM) databases, inventory management, forward-thinking, and planning, problem-solving in the moment, and event planning. Previous box office experience is required, and previous management experience is highly encouraged. Candidates fluent in Spanish and/or Arabic are especially desirable. Salary range is $34k to $38k based on work experience. Benefits include health insurance and paid time off. Anticipated start date is Monday, August 16. Click here<https://www.cptonline.org/uncategorized/cpt-is-hiring-a-patron-services-manager/> to read more about the position and to apply. Caitlin Lewins she / her / hers Director of Audience Engagement & Media Relations Cleveland Public Theatre 6415 Detroit Ave Cleveland OH, 44102 (216) 631-2727 x211