Role: Ticketing Concierge Salary Range: $11.00/hour Playhouse Square is seeking outgoing, people-oriented customer service professionals to fill the role of Ticketing Concierge. Some responsibilities include: Answering inbound calls and patron emails, and return related voicemails for the Individual Ticket Sales and Service Line. Remain up-to-date with all Playhouse Square District businesses, events, performances and procedures to aid in creating an evening package. * Efficiently respond to ticket buyer inquiries, ADA requests, and be a solution source for patrons via phone and email. * * Accurately input and maintain patron data and sales documentation. Maintain any sales logs or communication as requested by management. * * Consistently meet or exceed sales and donation goals as established by management. The minimum required availability is 3 shifts per week. Shifts available: * 8:45 a.m. - 1:15 p.m. * 1 - 5:30 p.m. * 5 - 9 p.m. * Longer shifts available * QUALIFICATIONS * Outgoing, people oriented person, with outstanding interpersonal skills. * Prior customer service and direct/phone sales experience, familiarity with the performing arts preferred. * Self-motivated with strong organizational skills. * Displays creativity and personal accountability in the workplace. * Excellent communication skills, both verbal and written. * Knowledge of current PC hardware and software. * In order to apply, please submit a resume along with a cover letter to one of the following: E-mail to pshr@playhousesquare.org<mailto:pshr@playhousesquare.org> Fax to (216) 771-0217<tel:(216)%20771-0217> Mail: Playhouse Square Human Resources Department 1501 Euclid Avenue, Suite 200 Cleveland, OH 44115 http://www.playhousesquare.org/jobs/detail/ticketing-concierge We look forward to hearing from you! Rachel Dodge Manager, Individual Ticket Sales and Service 1501 Euclid Avenue Suite 200 Cleveland, OH 44115