[NEohioPAL] JOB OPENING: Apollo's Fire - Patron Services Coordinator

[Allison Richards]

November 15, 2017 

 

Position Opening:  

Patron Services Coordinator

 

Organization

Apollo’s Fire, The Cleveland Baroque Orchestra, is an internationally
recognized touring ensemble with a thriving subscription series in Cleveland
and Akron. Hailed as “the U.S.A.’s hottest baroque band” (Classical Music
Magazine, UK), the ensemble is in its 26th season. Apollo’s Fire has
performed to sold-out houses at major halls in European capitals, as well as
the U.S. and Canada. The ensemble performs a series of 7 subscription
programs with multiple performances of each program in venues throughout
Northeast Ohio, as well as summer countryside concerts in rustic venues.  

 

Performing on period instruments under the leadership of Music Director
Jeannette Sorrell, the ensemble has been praised for “forging a vibrant,
life-affirming approach to the re-making of early music” (BBC Magazine). The
ensemble records for British label AVIE RECORDS and has released 25
commercial CD recordings, with 7 recordings reaching the Top 10 on the
classical Billboard chart. AF maintains a suite of offices at the historic
Rockefeller Building in Cleveland Heights. The organization has a Board of
25 and an administration of five full-time and seven part-time staff
members.



Job Description

The Patron Services Coordinator is the front-line interface between Apollo’s
Fire and its family of subscribers, donors and single-ticket buyers.
Responsibilities include (but are not limited to):

 

-          Serving as Box Office manager, both in-house and at concert
venues, including attendance at all events and mobile box office
coordination;

-          Assisting patrons with ticket orders, donations, and general
questions over the phone and in-person;

-          Set-up, monitoring, and maintaining of ticketed events in online
Box Office system;

-          Collating and analyzing financial and ticketing data and
presenting reports to staff;

-          Forecasting earned revenue for budgetary planning;

-          Maintaining key database information, including patron purchasing
history, mailing lists, and donor records;

-          Coordinating volunteers, including ushers, office help, etc.; 

-          Collaborating with Marketing staff to implement distribution of
marketing materials;

-          Other duties as assigned.  Possible bookkeeping work can be part
of this position, depending on the candidate’s skill set.

 

Please note:  As Apollo’s Fire is a performing arts ensemble, the position
requires evening and weekend hours.  There are 6-7 sets of concerts per
year, with 4-6 performances in each set.  Attendance is required at 80% of
all concerts as well as special events.  However, a ½ day of comp time is
provided for each concert worked.

 

Salary:  This position is either full time or 4/5-time, negotiable. Salary
range $27,000-33,000, commensurate with experience and agreed-upon workload.

 

Benefits:  Excellent health insurance, optional participation 403B program;
generous and flexible comp time for concerts worked; two weeks of paid
vacation, in addition to the week between Christmas and New Year’s.

 

Qualifications:  Bachelor’s degree, preferably in music

*         1-3 years professional experience with an arts organization

*         Knowledge of music and music history

*         High degree of organization and attention to detail

*         Experience in customer service and excellent interpersonal skills

*         Excellent writing skills

*         Strong computer skills, including fluency with Microsoft Word,
Excel spreadsheets, and box office software

*         A car and a valid driver’s license are required; residence in
Greater Cleveland is also required

 

Send resume, cover letter, and a writing sample to:

 

 <mailto:Search at apollosfire.org> Search at apollosfire.org

 

 

 

 

 

 

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