[NEohioPAL] AOL subscribers - Don't report NEohioPAL mail as spam, unsubscribe instead...

[FSternfeld at aol.com]

Dear Subscribers,
 
Apparently, some AOL subscribers are reporting their Neohiopal mail  as 
"spam" by clicking on the "spam" button.  When the AOL mail service  get enough of 
these reports they block the mail to AOL subscribers.  This  can also cause a 
mass unsubscription of AOL subscribers.
 
Please be extremely careful not to report the NEohioPAL mail as  spam.  If 
you have decided you no longer want to be a subscriber then  please unsubscribe 
or let me know and I will help you  unsubscribe.
 
Instructions are here: _http://www.fredsternfeld.com/faqs.htm#howtochange_ 
(http://www.fredsternfeld.com/faqs.htm#howtochange) .
 
I have included a copy and paste below of some information  Listserve.com 
sent me today.
 
Warm Regards,
 
 
Fred  Sternfeld
_http://www.fredsternfeld.com_ (http://www.fredsternfeld.com/) 
216-360-0708-home
216-496-6087-cell
------------------------------------------------------------------------------
 
   
Dear list owner,


You are receiving this email because you are listed as  an administrator of a 
ListServe.com mailing list. We very rarely contact list  owners but there is 
a pressing issue that affects all lists.


To point: there are too many AOL subscribers that are  reporting list email 
as spam. This only occurs when subscribers explicitly click  the Spam button on 
email from the lists.


>From AOL:




AOL takes proactive steps to contact owners of mail  servers whose e-mail 
transmissions are impairing
the functioning of AOL's proprietary e-mail system,  or causing significant 
levels of AOL customer
complaints.


AOL requests that you take immediate steps to resolve  the issues identified 
in this AOL Report Card.
In the absence of a satisfactory resolution, AOL  reserves the right to take 
measures to protect its
email network and its member goodwill from any  possible damage. These 
measures may include declining
to accept e-mail transmissions from _listserve.com_ (http://listserve.com/)  
through AOL's proprietary e-mail  network.






For privacy reasons AOL does not inform us what  subscribers are reporting 
list traffic as spam, which leaves mass unsubscribing  AOL addresses as the only 
solution. Naturally this is not a step we take lightly  and we're asking you 
to inform your subscribers to stop this behaviour before we  are forced to 
take that step.


We've seen similar problems recently with Comcast, Cox  and Optonline. I 
cannot directly blame the ISPs as they seem to just be reacting  to user input. 
The ISPs cannot know that someone asked to be on a list and they  do not have 
the resources to examine each message marked as spam.


What can be done about this? Right now all you can do  is to inform your 
subscribers to halt this behaviour. It is equally important  that you, as a list 
owner, do not report _any_ email from the list as spam. Also  you might want to 
turn on the Monthly Reminder feature. The Monthly Reminder  goes out once a 
month (on the 1st) and contains a link to that subscribers  personal options 
page and their password. If the a Monthly Reminder sent to an  AOL subscriber is 
marked as spam then at least I will receive notification and  remove the 
subscriber manually. At this time those are the only messages that  AOL will 
report back with the subscriber's email address and are the only way we  have to 
track any complaint down to a specific subscriber.


For the long term, soon we will implement a  'personalization' feature which 
will place the subscriber's email address in the  footer of each message that 
goes out. This will make it easier to track down  specific subscribers that 
are causing problems, much like the Monthly Reports  except with each list 
message instead of once a month. You will be able to turn  this off if you do not 
want to do  this.






**************Start the year off right.  Easy ways to stay in shape.     
http://body.aol.com/fitness/winter-exercise?NCID=aolcmp00300000002489
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